Our products may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment.
We charge simple flat rate fees of $15 for any order up to 5kg. Australia wide.
Express: up to 5-8 Business Days
Standard Parcel Post: 8-13 Business Days
International service disruptions:
• Items sent are continuing to experience delays to New Zealand and other overseas countries, due to ongoing flight capacity shortages. AUSPOST are moving items as quickly as possible, but please allow additional time for transit.
• Items may be held longer than usual by Australian and overseas customs authorities, or waiting to be uploaded onto an available flight.
• Deliveries to New Zealand and other overseas countries depend upon local courier for postal and delivery services. Restrictions and operating constraints are causing delays please check your tracking number. For NZ customers click here
FREQUENTLY ASKED QUESTIONS
When will my order be sent to me?
At Patchi Australia (Luxury Chocolate Industries) we strive to process, pack, and ship all online orders in a very prompt manner. All orders leave our warehouse Monday through Thursday.
How will my order by shipped to me?
Patchi Australia (Luxury Chocolate Industries) uses Australia Post Express service for all our deliveries across Australia. We currently only deliver to either a home or business address, we do not deliver to PO Boxes or Parcel lockers - as these are more likely to expose the chocolates to high temperatures and humidity.
Where Are Packages Shipped From?
All Packages are dispatched from our sorting facility in Waterloo, NSW, Monday through Thursday, except for weekends and Public holidays.
Do you deliver to Public and Private hospitals?
For hospital deliveries please ensure the patients details are correct and patient has not been discharged. Please provide name of hospital and patient's full name. Some Hospitals due to COVID 19 are not allowing outside deliveries, we advise that you first check with the hospital to confirm your order can be delivered and received by the intended party, before completing your online order.
Do you allow for two or more addresses per order?
Unfortunately, our online store only allows for one address to be entered in the checkout process for any one order. If you are a corporate customer who would like to arrange for a corporate order to be sent out to your clients or staff, then please contact our customer service team on: [email protected]
or via the TAWK chat widget on the website.
How much will it cost to have my order express shipped to me:
Up to 5kg - $15
5.1 - 10kg - $30
10.1kg and above - $50
New Zealand (Standard)
Up to 1KG - $17AUD
1.1 - 2KG - $21 AUD
2.1 - 3.0kg - $28 AUD
3.1 - 4.5kg $34 AUD
New Zealand (Express)
Up to 1KG - $27
1.1 - 2KG - $32
2.1 - 5kg - $45
This applies per order in our e-commerce store, you will see in the checkout the total weight of your order, as this is automatically calibrated when adding products to the cart.
How do you manage shipping during summer and high temperatures?
Please be aware that we do not send out any orders when temperatures are exceedingly hot, your Patchi chocolates will be held at our temperature regulated storage facility, and you will be updated on the new shipment day via the email used in your order. During warmer weather in Australia (throughout October-April) we use premium packaging materials and additional food grade gel packs to safeguard your chocolate and ensure that they arrive in premium condition.
If you have experienced an issue with your chocolate order, please, we ask you to contact our Customer Care team between 9am and 5pm Monday to Friday via our TAWK widget on the website.
If you prefer, please reach out to us via email, we advise that you outline the issue you are facing with a detailed response including any relevant photographs to [email protected]
Where do you deliver?
We currently ship orders in Australia and New Zealand
How can I track my order?
The email and mobile you entered into the form during the checkout process is the one AUSPOST will use to send you tracking information. The tracking number will be sent you once the parcel has been verified with AUSPOST and processed for sorting. You can use this link here to follow up on the progress of your order. Please note if you are not home to receive the order, or there is no safe place in which the item can be left, it will be taken to the nearest Post Office for collection by you. To manage your delivery in transit please download the AUPSOT APP where you can register a safe location on your property to leave the parcel or change the delivery address.
My parcel hasn't arrived?
Please alert our customer care team if you have not yet received your order, please keep an eye on the tracking information as items are scanned and the latest updates are shown under the parcel summary heading ( example: in transit to next facility, on board for delivery). Some parcels do get delayed, Patchi can raise an enquiry with AUSPOST on the customers behalf, however the full delivery time estimate must have elapsed to start this process.
Do you send Patchi chocolates to other countries?
We also ship to the USA, UK, Saudi Arabia and to Lebanon via patchi.com.
Just change the location country via the dropdown menu that relates to your location or you recipients' location. To other countries we will start shipping in the near future.